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01642 601736 | Open 24/7

 Privacy Policy

1. Introduction
Irene Jessop Funeral Service Ltd (“we”, “us”, “our”) respects your privacy and is committed to handling your personal data in compliance with the UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, protect, and share your personal information when you visit our website, contact us, or engage our services.

2. Data Controller
Irene Jessop Funeral Service Ltd
Registered office: 83 Lanehouse Road, Thornaby, Stockton-on-Tees, TS17 8AF

Telephone: 01642 601736
Email: irene.jessop@btconnect.com 

3. Personal Data We Collect

  • Contact forms: name, email, telephone number, message content .

  • Enquiry & booking communications: details captured via telephone, email, or in person.

  • Funeral service preferences: selections such as traditional, pre-paid, pet funerals, ashes memorabilia, etc. 

  • Website usage data: IP address, device/browser type, visited pages, timestamps, referrer URLs.

  • Cookies: essential and performance cookies for site functionality and analytics.

4. How We Use Your Data
We process your personal data to:

  • Respond to enquiries and arrange funeral services or pre-paid plans.

  • Facilitate appointments and provide details associated with funerals or memorials (Ashes to Glass, art, pet funerals).

  • Send relevant service updates or communications if you have consented.

  • Monitor and improve our website and services using anonymous analytics.

  • Comply with legal, regulatory, and funeral-industry obligations.

5. Legal Basis for Processing

  • Contractual necessity: to fulfil funeral service agreements or pre-paid contracts.

  • Consent: for any optional marketing or tailored communications.

  • Legitimate interests: to improve service quality, safety, and operations.

  • Legal obligation: for regulatory and statutory compliance.

6. Data Sharing
We do not sell or rent personal data. It may be shared with:

  • Service providers (e.g., IT, website hosting, CRM systems).

  • Funeral parlour partners (e.g. crematoria, celebrants).

  • Regulatory or legal authorities, when legally required.

7. Cookies & Website Tracking
We use:

  • Essential cookies for core functionality.

  • Performance cookies (e.g. via Google Analytics) to track site performance anonymously.

  • No profiling or advertising cookies are used.

8. Data Retention

  • Client files & funeral records: held for up to 7 years, in line with professional guidelines.

  • Pre-paid funeral records: retained according to contract terms.

  • General enquiries: held for up to 2 years.

  • Website analytics: aggregated indefinitely; individual logs deleted after 24 months.

9. Your Rights
Under UK GDPR, you have the rights to:

  • Access your personal data.

  • Request corrections.

  • Request erasure (subject to legal exceptions).

  • Restrict or object to processing.

  • Withdraw consent for marketing at any time.

  • Data portability requests.

Please contact us at irene.jessop@btconnect.com or 01642 601736 to exercise any rights. You may lodge a complaint with the ICO if unsatisfied.

10. Security Measures
Appropriate technical and organisational measures are in place—including SSL encryption, secure servers, access controls, confidentiality agreements, and staff training—to safeguard your data.

11. International Transfers
Your data is processed and stored within the UK. No international transfers occur. Should this change, we will employ adequate safeguards.

12. Policy Updates
This policy may be amended from time to time. We will update the effective date and notify users of significant changes.

13. Contact Us
For privacy enquiries or requests:
Irene Jessop Funeral Service Ltd
83 Lanehouse Road, Thornaby, Stockton-on-Tees, TS17 8AF
Phone: 01642 601736
Email: irene.jessop@btconnect.com

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